Suzanna Morris

VP, Loyalty & Customer Intelligence

Suzanna is a passionate Customer Strategy professional, with 18 years+ experience in retail and CPG across Europe, Asia and North America. She is a champion of putting the customer first and personalising the customer experience.

Suzanna has consulted for many retailers including Tesco, Groupe Casino, Metro Inc and Canadian Tire. She has been VP, Loyalty & Customer Intelligence at Indigo for the past year, where her focus has been to introduce a new membership program with exclusive benefits. Suzanna lives in Toronto with her husband and 2 children.

Schedule

Mon, Sept 23

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Tues, Sept 24

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Wed, Sept 25

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Thurs, Sept 26

02:30pm

02:30pm - 02:55pm

Retail

Personalization and Loyalty for Customers with Emily Bobko of Precima, Suzanna Morris of Indigo and Moderator Patrick Dickinson

In this panel discussion, three loyalty experts will discuss the changing face of loyalty: personalization versus automation, quantitative versus qualitative and new approaches to millennial audiences.

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