Shawna Wolverton

SVP, Product

Shawna Wolverton is Senior Vice President, Products at Zendesk. Shawna manages Zendesk’s global product teams to deliver thoughtfully designed, market-changing products. She follows a customer-first mindset and is energized by seeing what experiences are possible with Zendesk technology. Shawna currently holds three patents, and her career has revolved around making hard concepts easy and intuitive for users. Previously Shawna spent 15 years at Salesforce, as SVP of product management where she was a pivotal part of multiple product strategy teams including Platform. When she’s not at the office, you can find her listening to live music or soaring to great heights on the trapeze.

Schedule

Mon, Sept 23

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Tues, Sept 24

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Wed, Sept 25

10:20am

10:20am - 10:40am

Product

Designing for User Pain Points with Shawna Wolverton of Zendesk

We are hardwired to make assumptions. While that’s not always a bad thing, these assumptions often leave us not delivering the way we should for our customers. We urge to solve their problems, but sometimes we end up creating more. In this session, Shawna will get real and talk mistakes, how to get a product to market the right way and how listening to customers in an honest genuine way can change your product strategy for the better.

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Thurs, Sept 26

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