Elevate Accessibility and Inclusion FAQ

Place

Accessibility

What accommodations will be available for those who need to retreat to low stimulation areas (ex. those on the autism spectrum)?

Quiet spaces will be provided for those who need to retreat to low stimulation areas. Quiet spaces are available at most venues for those who need to retreat to low stimulation areas. Quiet spaces are marked and you may also request direction them to by volunteers and Elevate staff. 

What accommodations will be available for those who are deaf or hard of hearing?

A translation app can be downloaded (Otter.ai) that provides live translation of content in the Meridian Hall (formerly Sony Centre) events. ASL interpretation will be available for the Michelle Obama event on Tuesday evening.

What steps will be taken to ensure awareness of inclusiveness and diversity?

Staff and volunteers will undergo training in order to increase awareness of visible and invisible disabilities as well as inclusiveness and diversity. Staff and volunteers will be trained to ensure the health and safety of all attendees. Elevate Staff and volunteers are expected to abide by our “code of conduct” policy as stated on our website.

Will there be services for people who cannot stand for long periods of time?

Dedicated seating areas will be provided for people who cannot stand for long periods of time in areas such as book signing or festival pass pickup.

How can I access accessibility information?

Accessibility information is available online and on the Elevate App for each venue and for the festival overall. There will be information about inclusive washrooms and venues with accessibility information. Venue accessibility for King West can also be viewed on the Accessnow app.

Will there be cell phone and technology charging areas?

Cell phone and technology charging areas will be visible in larger venues of the festival.

What services will be available for service animals?

Water bowls will be available to service animals as needed. 

What will be done to accommodate those of shorter stature and those using assistive devices?

Registration desks will have accessible heights for those of shorter stature or those using assistive devices such as a wheelchair. 

Will the stages have ramps?

Yes, all stages will have ramps and stop gaps when needed. 

Will external union or security groups have sensitivity training?

Yes, external union or security groups will have sensitivity training, particularly related to people of colour and queer safety. 

What steps will be taken to ensure that signage is accessible?

All signage will be in sans serif font and 16 point minimum. Reflective paper will NOT be used. All directional will be a colour that all individuals can see even if they are colour blind. 

Will there be an emergency management plan?

Yes, there will be an emergency management plan. There will also be an emergency evacuation plan with EXITS clearly marked in all venues. 

Inclusion 

Will there be gender neutral washrooms?

There will be gender neutral washrooms at each venue that are clearly marked with signage and marked on maps. 

How will signage in gendered washrooms reflect an inclusive space?

There will be signage in gendered washrooms that indicates “everyone who identifies as a man (or woman) and/or trans person may use this space”. 

Can I use my chosen name on my badge?

Yes, the badge can reflect the chosen or true name of a person, not necessarily their legal name. Volunteers and security team will be briefed about the same to avoid issues during check in at venues.

How will the event be inclusive with regards to pronouns?

Awareness of pronouns will be promoted through training of volunteers and security personnel.

What accommodations will be offered with regards to pronouns?

Stickers on which to write pronouns or option for pronouns on name badge will be available. 

Will there be gender neutral nursing and changing areas?

Gender neutral nursing and changing areas will be made available as much as possible in the larger venues.

Will there be prayer spaces?

Yes, there will be prayer spaces that are safe and welcoming in larger venues. 

Will there be inclusive food and beverage options?

There will be food and beverages that consider a range of dietary needs such as halal, vegan, and gluten-free. 

Will there be recycling bins?

There will be recycling bins at all venues. 

Will there be alternatives to plastic bottles?

There will be Flow Water instead of plastic bottles.

Will there be a FAQ guide available?

FAQ guide is available at the registration desk, on the website and the App and an Elevate staff member will be available at the highest traffic location to answer questions. 

Programming 

Accessibility 

Will there be an accessibility check for speaker presentations?

There will be an accessibility check for all speaker presentations to ensure optimal visibility and hearing. 

Will film or video materials used on the website to advertise the festival be accessible to those who are deaf or hard of hearing?

All film or video materials used on the website to advertise the event will be captioned. 

Will the type of visual effects that will be used in an event be identified? 

The type of visual effects that will be used in an event will be identified. Types of visual effects include strobe, high sensory, chill, and low impact. 

Inclusion

Will the Indigenous community be represented?

Members of the Indigenous community of Turtle Island will participate. There will be speakers from the Indigenous community of Turtle Island and there will be inclusion opportunities throughout the festival. 

Will Indigenous lands be acknowledged?

Indigenous lands will be acknowledged in a way that gives context to their meaning and importance to the Indigenous community. 

What steps will be taken to include marginalized communities?

Consultations with marginalized communities (LGBTQ+, people of colour, immigrants, refugees, and low-income communities) will take place to find out how they can be included through Elevate. 

How will the festival cater to a wide variety of people?

There will be a variety of experiences that appeal to a broad array of attendees.  

What are the beverage options?

There will be an equal number and quality of alcoholic and non-alcoholic beverage options. 

Will Community Partners be included?

Community Partners on Elevate King West will be included. 

Community 

Accessibility 

Do the website and app meet online accessibility standards for those who are low sight or colourblind?

Yes! The website and app meet online accessibility standards for those who are low sight and colourblind. If there is room for improvement, please let us know and we will plan better for Elevate 2020.

Inclusion 

Will the festival be promoted on media channels that are viewed by non traditionally represented groups?

Diversity and inclusion is at the centre of our values and we aimed to ensure this was represented in our media engagement. Our media partners and accredited media represent platforms with a diverse range of audiences. We looked to ensure a range of intergenerational, regional, and cross-cultural facing platforms were engaged and look forward to building on this engagement for future festivals. If you would like to partner with us in 2020 please contact our team at media@elevate.ca.

Will alcoholic and non-alcoholic events be advertised equally before the festival? 

A large range of social activities are being featured in the 2019 Elevate festival. Alcoholic and non-alcoholic events will be advertised equally ahead of and during the festival to ensure spaces are available for guests of all interests and needs. 

Please find our Code of Conduct here